Complaints Policy — Investment Bastion
Last updated: 25 November 2025
Investment Bastion, operated by INBASTION LTD, aims to provide a high-quality digital service. If you are dissatisfied with any aspect of our service, you can submit a complaint using the process below.
1. How to submit a complaint
You can submit a complaint at any time by emailing us at:
Please include:
- your name and account email,
- a description of the issue,
- any relevant details that may help us understand the problem.
2. How we handle complaints
We will:
- acknowledge your complaint within 3 business days,
- review the issue internally,
- provide a response and proposed resolution within 14 business days.
In complex cases, we may require additional time. If this happens, we will notify you and provide an updated timeframe.
3. If you are not satisfied
If you remain unhappy after receiving our response, you may request an internal review by a senior member of our team.
Investment Bastion is not FCA-regulated; therefore, complaints are not eligible for escalation to the Financial Ombudsman Service.
4. Contact information
INBASTION LTD
trading as Investment Bastion
Registered office: 1a Clonmel Road, Teddington, England, TW11 0SR
Email: [email protected]