Refund Policy — Investment Bastion

1. Free Trial (No Charges During the Trial)

Investment Bastion may offer a free trial of the Premium plan ($29/month or $249/year). During the trial:

• You will not be charged during the trial period.
• You will be charged only after the trial ends, unless you cancel beforehand.
• Cancelling during the trial stops all future charges.
• Because the trial period is free, no refunds apply to the trial itself.

2. Refunds After Trial or Paid Subscription

Investment Bastion operates a subscription-based service. Once the trial has ended and the first payment has been processed, all payments are considered final.

We generally do not provide refunds for:

• Monthly subscriptions
• Annual subscriptions
• Partial billing periods
• Early cancellation
• Unused time
• Forgetting to cancel before renewal
• Dissatisfaction with data, strategies, or methodologies
• Account inactivity
• Account termination caused by Terms of Service violations

This policy aligns with standard industry practice for digital subscription services.

3. Exceptions (Rare Situations)

We may consider a refund only in exceptional cases, at our sole discretion, such as:

• Duplicate charges caused by a technical error
• Billing mistakes on our side
• Inability to access the Service due to a verified technical issue directly caused by us

To request an exception, contact us at [email protected] within 7 days of the charge.

We do not guarantee approval of any refund request.

4. Refunds for Annual Plans

Refunds for annual subscriptions may be considered within 14 days of purchase, provided that the user has not heavily used the Service. Usage includes accessing portfolios, running advanced tools, or exporting data.

This clause applies at our sole discretion.

5. How to Cancel a Subscription

Users can cancel their subscription at any time via:

• The Account Settings page
• The Stripe Customer Portal (recommended)

Emailing support does not count as cancellation.

When cancelled:

• You retain access until the end of the current billing period
• No further charges will be made
• No refunds for unused time will be issued

6. Chargebacks

If a user submits a chargeback through their bank:

• Access to the Service may be suspended immediately
• We will provide evidence of valid transactions to the payment processor
• Users who file fraudulent or unjustified chargebacks may be permanently banned

7. Contact Information

For all billing and refund questions:

INBASTION LTD
trading as Investment Bastion
Email: [email protected]